Orders are processed the same day they are received. Standard orders typically ship within 1-7 business days. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not guaranteed.
Most large items and game room tables – including but not limited to billiards, shuffleboards, table tennis, foosball, bubble hockey, and poker tables – ship freight. You will need to be at the delivery address when the driver arrives to accept the package and inspect it for damage.
Pick a Delivery Method
By ordering from Game Room Bunker and selecting any of the delivery methods below, you are acknowledging that the product is able to fit through your doorways. If the product arrives and is too large to maneuver to your room of choice, any fees associated with dismantling/reassembly or returning it are your responsibility. The following shipping options are available for most products sold. (See Brand Specific Delivery Options below for exclusions).
Free Curbside Delivery: $0
We currently offer free curbside delivery on most freight orders. Like it sounds, the delivery driver will pull up to the curb outside. It is up to you to remove the item from the truck yourself. The driver is not required to help remove the item himself. He may choose to (or not) at his own discretion. We strongly recommend Liftgate Service and having a second pair of hands to help you. You may select this option at checkout.
Note: If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense.
Curbside Liftgate Delivery: $89
You may order liftgate service at the time of purchase or by contacting us directly. The driver will remove the item from the truck for you and place it on the curb. It is your responsibility to then move the item inside. We recommend having a dolly and a friend to help.
Front Door/Garage Delivery: $174
The driver will remove the item from the truck and place it by your front door or in your garage. It is your responsibility to then move the item inside.
White Glove Delivery: $500+
With this service, the driver will remove the item from the truck and bring it inside to the specific room of your choice. If the delivery address is difficult to access, if there is more than one flight of stairs, or if another obstacle presents itself, additional charges may apply.
Note: White Glove Delivery may/may not include set up. This depends on the item purchased. Please contact us for a quote.
Brand Specific Delivery Options
The following are excluded from our Free Shipping promotion and standard delivery options/rates above. This is to accommodate brand specific policies, as all authorized dealers are required to enforce:
- Warrior: $149. Discounted Front Door Delivery to residents.
- RS Barcelona Game Tables: 10% of product price. Front Door Delivery to residents.
Schedule Delivery Date
As soon as you place your order, we'll send you an order-confirmation e-mail. It is your responsibility to review that e-mail and make sure everything is correct. Especially check item, billing, shipping, delivery, and contact information.
You will also receive a reminder to add liftgate service to your order. If you have already selected liftgate service or if the item you purchased is not shipping via freight, you may ignore that prompt. If you would like to add liftgate service at that time – we highly recommend that you do – please let us know immediately.
Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information.
The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window.
Additional charges may apply if the delivery location is determined to be inaccessible or difficult to access for the large freight truck. We recommend you discuss any foreseen obstacles with the freight company ahead of delivery.
Should an issue arise, we will do our best to help you resolve it. But please note that any delays or mishaps during the shipping progress are outside the purview of Game Room Bunker.
Inspect Before Accept
Do not sign for delivery until you have given a thorough visual inspection of the package. If the box has holes or tears, take a photo and note it on the bill when you sign.
The driver MUST note any damage on the "bill of lading" before you sign for it. Otherwise, there is no proof that the damage occurred during shipping and the freight company is released from all responsibility.
If you notice damage to the item after you open the box, contact us at 778-512-8359.